Privacy Policy - FR8Star

Privacy Policy

Privacy Policy

Effective October 24, 2017

We at FR8Star recognize and truly believe your privacy and the privacy of all of our users is important.

This Privacy Policy applies to all of the products, Services and websites offered by FR8 Revolution Inc. dba FR8Star (collectively “FR8Star”) and all of our subsidiaries or affiliated companies and platforms, including FR8Star.com; collectively, FR8 Revolution Inc.’s “Services”.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:

Privacy Matters
FR8Star
405 14th Street, Suite #1200
Oakland, CA 94612
USA

Information we collect and how we use it

Our Services require you to register for an account or provide select personal information to us in order to provide our full range of Services and offer you a great experience.


We may collect the following types of information:

  • Information you provide (I) – When you sign up for one of our newsletters that requires registration or a user account, we ask you for personal and company information (such as your name, company name, email address, etc).
  • Information you provide (II) – For a full fleet or shipper account and certain other Services, we also request payment account information, as well as Federal Tax ID #, which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other FR8Star Services or third parties in order to provide you with a better experience and to improve the quality of our Services.
  • Log information – When you access FR8Star Services, we automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • Cookies – When you visit a FR8Star website, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our Service by storing user preferences and tracking user trends, such as how people navigate our websites.
  • User communications – When you send email or other communications to FR8, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
  • Partners – We offer some of our Services in connection with partners or partner websites. Personal information that you provide to those sites may be sent to FR8Star in order to deliver the Service. We process such information in accordance with this Privacy Policy. The partners and partner sites may have different privacy practices and we encourage you to read their privacy policies.
  • Links – FR8Star may present links in a format that enables us to track whether these links have been followed. We use this information to improve the quality of our customer relationship systems and customized content. This Privacy Policy applies to FR8Star Services only. We do not exercise control over the sites displayed as links from within our various Services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

FR8Star processes personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include but are not limited to:

  • Providing our Services to users, including the display of customized content and advertising;
  • Auditing, research and analysis in order to maintain, protect and improve our Services;
  • Ensuring the technical functioning of our network; and
  • Developing new Services.

We may process personal information to provide our own Services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our business partners.

FR8Star uses Plaid Technologies, Inc. (“Plaid”) for secure payment processing. By using our Services, you acknowledge and agree that your data and information as provided by you will be treated in accordance with the Plaid privacy policy in addition to this FR8Star privacy policy. You can find the Plaid policy under https://plaid.com/legal

Choices for personal information

When you sign up for a particular Service that requires registration, we ask you to provide personal information. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some FR8Star features and Services may not function properly if your cookies are disabled. You may decline to submit personal information to any of our Services, in which case FR8Star may not be able to provide those Services to you.

Information sharing

FR8Star only shares personal information with other companies or individuals outside of FR8Star in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and/or any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of FR8, its users or the public as required or permitted by law.

If FR8Star becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy. We may share with third parties certain pieces of aggregated, non-personal information. This refers to information that is recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as other security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to FR8Star employees, contractors and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

FR8Star processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable Service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Services. We take reasonable steps to ensure that the personal
information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use FR8Star Services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this Service free of charge, except if doing so would require a disproportionate effort. Some of our Services have different procedures to access, correct or delete users’ personal information.

Information from Children

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at help@fr8star.com

Enforcement

FR8Star regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or FR8’s treatment of personal information by contacting us through this web site or by writing to us at:

Privacy Matters
FR8Star
1611 Telegraph Ave, 3rd floor
Oakland, CA 94612
USA

When we receive formal written complaints at this address, it is FR8’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between FR8Star and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain Services, email notification of Privacy Policy changes).
Each version of this Privacy Policy will be identified at the top of the page by its Effective Date, and we will also keep prior versions of this
Privacy Policy in an archive for your review.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at:

Privacy Matters
FR8Star
405 14th Street, Suite #1200
Oakland, CA 94612
USA