Need Help? FR8Star FAQ

FAQs

Shipper FAQs

What features of FR8Star will blow my mind?

Booking a shipment with FR8Star can be completed in minutes (even less if you have accurate dimensions handy).

Not only will you receive a transparent shipping rate breaking down all costs, but you’ll be able to book shipping instantly and let us find you a matching carrier qualified to transport your load. Learn more about book shipping instantly with Price Lock.

Once you’re matched, we manage all paperwork and payment processing to take the burden off of you. Choosing FR8Star means your shipping process will be hassle-free and expert support will be available throughout your journey.

What does FR8Star offer that other freight marketplaces and brokers don't?

FR8Star offers fully transparent shipping rates and calculates all third-party costs so there are no surprises. You can rest assured that the carrier that hauls your load is qualified and has all the necessary BIPD and cargo insurance.

We also give you access to freight management tools, automated paperwork and payment processing to make shipping easier than ever.

How does FR8Star's transparent pricing model work?

Our pricing is 100% transparent.
The FR8Star transaction fee is 15% of the total cost to transport a load. The transaction fee applies to all loads transacted on FR8Star.com and is applied to total shipper costs. If you choose the convenience of Price Lock to book shipping instantly, the fee is still 15%.

How are freight costs and permits calculated using the Freight Rate Calculator?

Permits, pilot cars, bucket trucks, high-pole cars, etc. are calculated using permit data from each State Department of Transportation.
Linehaul estimates are generated via our proprietary rating engine based on industry data sources and our marketplace transaction data.

What if there's an error in my load post?

You may have encountered an error in your load posts for one of the following reasons:

  • 1. If the load was posted and there are no bids, we or the shipper made the required changes with no issues.
  • 2. If there is a quote on the load posting, the shipper will not be able to make any changes to the load posting. We can make the required changes and notify the carrier who placed a quote.
  • 3. The load was contracted with incorrect dimensions was updated post contract. All expense will be placed on the shipper, which may include TONU, Permit fees, layover if permits can’t be procured the same day.
  • 4. The load was contracted with incorrect pickup or delivery address, the final invoice will reflect the correct miles traveled by the carrier.

What if I have an issue with a carrier?

If for some reason you experience an issue with your carrier, please contact your FR8Star account representative ASAP or email us at
ops@fr8star.com or call (855) 556-6622.

Can I book a partial shipment?

If you’re interested in a partial shipment, please contact us at 855-556-6622 and our team can work with you to produce a custom shipping rate. Keep in mind these types of shipments will take 2-3 weeks to be fulfilled.

When do I have to pay FR8Star the remaining balance?

The remaining balance of your shipping cost will be charged after receiving proof of delivery.

What is the insurance coverage?

All FR8Star carriers are verified to have the necessary FSCMA insurance coverage including BIPD and cargo insurance with a $100,000 minimum.

FR8Star has contingent cargo and auto coverage, as well as E&O insurance.

Upon request, FR8Star can provide excess cargo coverage for a fee.

How does FR8Star handle project loads?

If you have a project that needs specialized handling and pricing, please contact us directly at support@fr8star.com

How do I book shipping with multiple stops?

If you have a shipment that requires multiple stops, please contact us directly at support@fr8star.com. Please include information regarding the type of freight, dimensions, weight, and information about the destinations and any instructions for each stop.

What is FR8Star's USDOT and MC number?

FR8Star operates under MC 943310 and USDOT #3088455

How do I reach FR8Star?

Call us at (855) 556-6622

Chat with us on www.fr8star.com

Email load-related questions to: team@fr8star.com

Email billing and payment questions to: billing@fr8star.com

Send PODs and paperwork to: docs@fr8star.com

Carrier FAQs

What features of FR8Star will blow my mind?

Prepare yourself for loads that pay you instantly at drop-off. NO fees or factoring necessary! Simply submit your POD via your carrier account and we’ll initiate payment. You haul, you get paid – period.

What does FR8Star offer that other freight marketplaces and brokers don't?

FR8Star is nothing like a traditional broker. We take nothing off the top, will never charge you a fee or force you to factor to get paid. You’ll have all the load details you need and we’ll calculate the third-party costs for permits and pilot cars to include on top of your linehaul rate.

Not to mention, you’ll be paid instantly after drop-off.

Why can't I book a load?

In order to book a load, you will need to be a verified carrier with a FR8Star account.

How do I get verified?

Once you create a FR8Star carrier account you can get verified by:

  • 1. Uploading your carrier packet including your W-9, certificates of BIPD insurance and cargo insurance.
  • 2. Calling FR8Star at 855-556-6622 to provide necessary fleet info like trailers types and preferred lanes.

How do I lock in a load?

There are two ways verified carriers can lock in a load.

  • 1. If you choose to book instantly with the FR8Star book now rate, you’ll be able to sign the rate confirmation immediately after clicking book now.
  • 2. If you choose to place a bid on a load, you’ll have to wait for the shipper to accept your bid before the rate confirmation is sent for you to sign.

How do I get paid for delivering a load?

Carriers moving FR8Star loads can get paid instantly so there’s no need to send an invoice.  You can choose one of the following payout options:

  • ACH bank transfer (initiated after receipt of POD)
  • Paper check (mailed after receipt of POD)
  • Comchek® Mobile (Instant payout upon receipt of POD)
  • Comdata Express Code (Instant payout upon receipt of POD)

Where can I find my paperwork?

You can find your paperwork and contracts by clicking the contracts tab of your carrier account, then click on a load and then the documents tab.

Where do I submit my proof of delivery (POD)?

Your signed BOL can be submitted in the contract documents or emailed to billing@fr8star.com.

How do I get paid for accessorials?

All accessorial claims must be verified with the shipper. We pass on 100% of all legitimate accessorial charges. Compliance with FR8Star terms and conditions are required to qualify for accessorial payouts.

What if there's an issue with a load I'm picking up?

If you have any sort of issue, please contact your FR8Star account representative ASAP or email us at ops@fr8star.com or call (855) 556-6622.

What is FR8Star's USDOT and MC number?

FR8Star operates under MC 943310 and USDOT #3088455

How do I reach FR8Star?

Call us at (855) 556-6622

Chat with us on www.fr8star.com

Email load-related questions to: team@fr8star.com

Email billing and payment questions to: billing@fr8star.com

Send PODs and paperwork to: docs@fr8star.com